I have received my ordered item. Thank you for your generous upgrade. The charm I ordered is lovely and I know my daughter will enjoy wearing it. I appreciate your efforts on my behalf. Sincerely Csilla B I just wanted to thank you for your prompt attention to my order and e-mails. I received the screwdriver charm this morning and couldn't be happier. I appreciate all you did to get this to me so quickly. My gift is all set for the party on Saturday, with days to spare. You can be sure I'll be back for future purchases. It's been a pleasure. Thanks again, Sue I just wanted to say thanks for the charms I bought. Not only were the charms and bracelet top quality and just what I wanted, the service was amazing! I’ll be shopping here again! Janice B. Hi Sam. Thanks so much for your extra efforts in getting the charm engraved and mailed so quickly! I was able to have it soldered on to the bracelet and in the mail to my daughter by the following morning assuring that it would arrived in time for her birthday. I am so pleased with your speedy efforts in turning this around for me! Mahalo and Aloha, Barbara E. Hi Sam, yes I received the package just like you said. The charms are very nice as well. Thanks again, Susan I have ordered products over the Internet before and have had numerous problems. Two of the companies were from California. I saw your website and really liked the layout and prices. I was hesitant at first, but decided to give your company a try. It was the best site I have ever ordered from. Your email responses were quick and I received the product within 3 days... Kellie C. Sam, Thank you for your kind and speedy service! My mom got the teapot today and loves it! Thanks again! Susan Thank-you. Excellent service! I look forward to shopping with you again. Jack I received them yesterday and they are perfect! Thank you so much. I will definitely shop with you again. Cass L. Hello Sam Charms received today. My wife is very pleased with them, we shall probably order more later in the year - can't get anything like them in the UK. Many Thanks... Bob W. I'd just like to say how pleased I was at receiving my recent order. I was initially leary of doing business over the internet, but just wanted to take the time to say that I will recommend your business to others and that I appreciate the prompt and reliable service that you provided. Thank you!!! Debbie M. Thank you Sam. I'm sure I will be ordering from you again. Not only was the merchandise very nice and fairly priced but your customer service is excellent! Thanks again, Donna Good Morning Sam, You've made a believer out of me, both for your prompt turn-arounds on order processing/delivery, and also for your refund in this transaction. Will be passing the word along that you are a good (and honorable!) resource for online jewelry purchases. yours, Kim H. Thank you for the quick turn around. I received my pendant LOVE IT. Thanks again!!!! dear sam, i just talked to my mom, who did receive the charms this afternoon, and she said that they are "absolutely perfect!" i'm sure that my girls will be delighted with the keepsake, which will remind them of many happy spring break vacations in florida with my folks. thanks again for your help. i hope your holidays are wonderful. kimberly Heyyyyyyy - Thanks. I received the package around 2pm on Saturday, December17. Joyce Hey Sam The charm arrived petfect, thanks so much, and all the best Regards Greg (from Australia) These are gorgeous! :D Thanks! Cheri Hi Sam, Thanks again for working with me through this process. I've just received the charm and think it is great. I appreciate your attention. Take care, Wilhelm Hello Sam, Yesterday I got the jewelry. It's splendid! Thank you very much! Have a good day, Stefania My wife got the braclet today she loved it thank you Sam Sam: Received my slide and Iove it. My sister in PA is contemplating ordering one. Thanks! Sam, I got the package today. Again, I thank you for your outstanding customer service. My daughter loved the charm....she just received her masters degree, so I thought that would be a fitting charm for her bracelet. I will certainly shop with you again, and would highly recommend the site. thanks, Mary He called yesterday and he’s already got it. Thank you sooo much for this! It’s a gift for this weekend so I’m very glad to have it on time. Hi Sam, I just got my pendant in the mail and it's the most beautiful unique piece I have truly seen, I'm wearing it right now . Thank you sooo very much for expediting my order. I have my eye on the half inch turtle bracelet for Christmas. You have quality 14kt gold pieces. I know I'll enjoy it for years then someday pass it on to my grandaughters. Thanks Again Joyce I wanted you to know that I love the little pineapple charm. Thanks for everything...Jo Ann ......